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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Your item must be in the same condition that you received it.
• It must be in its original packaging.
• You will be issued a credit note to be used on a future purchase.

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How to Start a Return

To start a return, please contact us at icmindsstores@gmail.com

If your return is accepted, we will provide you with:

• A return shipping label
• Instructions on how and where to send your package.

Important:
Items sent back to us without first requesting a return will not be accepted.

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Questions About Your Return?

You can always contact us for any return-related questions at info@iconicminds.co.uk.

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Damages and Issues

Please inspect your order when you receive it.
If your item is defective, damaged, or you received the wrong item, contact us immediately at icmindsstores@gmail.com so we can evaluate and resolve the issue.

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Exchanges

The fastest way to ensure you get the product you want is to:

• Return the item you have.
• Once your return is accepted, a replacement order will be dispatched  

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Return Confirmation & Refund Policy

We will notify you once your return has been received and inspected. You will then be informed whether your refund has been approved.

If approved:

• A credit note will be issued for future purchases, or
• A full refund will be processed to your original payment method, as applicable.

Please note: Your bank or card provider may require additional time to process and post the refund to your account.