Return & Refund Policy
Refund & Returns Policy – Iconic Minds Limited
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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Your item must be in the same condition that you received it.
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It must be in its original packaging.
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You will be issued a credit note to be used on a future purchase.
How to Start a Return
To start a return, please contact us at icmindsstores@gmail.com
If your return is accepted, we will provide you with:
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A return shipping label
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Instructions on how and where to send your package.
Important:
Items sent back to us without first requesting a return will not be accepted.
Questions About Your Return?
You can always contact us for any return-related questions at info@iconicminds.co.uk.
Damages and Issues
Please inspect your order when you receive it.
If your item is defective, damaged, or you received the wrong item, contact us immediately at icmindsstores@gmail.com so we can evaluate and resolve the issue.
Exchanges
The fastest way to ensure you get the product you want is to:
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Return the item you have.
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Once your return is accepted, place a new order for the item you want.
Refunds
We will notify you once your return has been received and inspected, and inform you whether the refund is approved.
If approved:
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Your refund will be processed to your original payment method.
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Please note, your bank or card provider may take additional time to process and post the refund.